Important Notices for Exchanges & Returns
Please notice the following important information:
If you wish to exchange a purchased item for another size, color, or a different model, please inform us prior to return via E-Mail at (firstname.lastname@example.org) or insert the particular notice in the returned box.
Client is generally responsible for the return shipping charges. Please contact our service department immediately in case you receive wrong or damaged goods via phone or E-mail. We will take care to pick up and exchange these goods – Fashion Rooms will pay for the shipping in such case.
Please return the purchased goods in original condition using as far possible the original or other appropriate packaging and try to pack the goods the way you received them. The original tags should be not removed or broken. Please be aware that Fashion Rooms adds an own security tag to most of the items.
We advise you to try out shoes on a carpet and send them back in the original box.